Asset Ok

Asset Ok · Primeline International

Terms of service

These terms apply to the Asset Ok website and every service offered under the Asset Ok brand by Primeline International (CIN U46900AP2026PTC123228, registered office to be added at launch, "we"). By registering, you ("the client") accept them. Each property is also covered by its own Service Agreement, which prevails if the two differ.

1. Who can use our services

1.1 You must be 18 or older and the owner on record of each property you enrol. If a property is in your spouse's or a relative's name, that person must register.

1.2 Joint owners must each register, or all sign a consent naming one lead owner. Heirs of a deceased owner must each register, or all sign a consent naming a lead heir.

1.3 You may add an authorised contact. They act only within the limits you set in writing.

1.4 A minor's share is handled only through the lawful guardian, and a deceased owner's estate only through the executor or administrator, after advocate review.

2. Registration and KYC

2.1 You pay once before your first report: the one-time registration fee of ₹1,499 (the same in a verified partner project; ₹0 when we invite you to free onboarding, section 22) and the onboarding audit fee for your first property, together, plus GST. Each property you add later pays only its own onboarding audit fee. If you cancel before your KYC is verified, the whole payment is refunded, less the payment gateway's charges. Once your KYC is verified, the registration fee is not refundable, and the audit fee is refunded until the onboarding is initiated. The Refund and Cancellation Policy sets out the details.

2.2 KYC. You fill in your KYC details in your portal and add a document for each section. We check every detail against government records, so no call is needed. Once a record is verified, its details are locked and cannot be changed, and the documents you uploaded are deleted; we keep only the verified details. We may refuse or end registration if the details do not match or are false.

2.3 Your account. You sign up on our website with your legal name (for the KYC check), the name we should use on your invoices and when we address you, your email, mobile number and a password, and confirm your email with a code. Your account opens only when the registration fee is paid. During our launch phase the fee is ₹0, and you still complete this step. The order after that is fixed: first your KYC, then each property's details, its schedule and its documents. Property details are accepted only after your KYC is verified. A family member who owns a property, or a share in it, can be added for KYC only, for ₹99, without a registration of their own; they consent to you being our contact and giving instructions for that property. Field Officers, District Desk staff, vendors and professionals (Chartered Accountants and Lawyers) who apply on our website get no access until our Admin Desk verifies them; they then add their own documents in the same way. We may decline a sign-up without giving a reason. A sign-up that is not approved, or not completed, is deleted after 30 days.

2.4 Launch period. While we are launching, we may approve accounts without taking the registration fee first. Approval during this period creates no obligation to pay for anything: fees become due only when you choose a paid service and accept its payment request.

2.5 Keep your password to yourself. Everything done after signing in with it is treated as done by you. Tell us at once if you think someone else knows it; a password reset link works once, for 30 minutes.

3. Our services

3.1 Every property must go through a paid onboarding audit before any plan starts. The onboarding starts when you send us the property's documents; your Client Portal then shows it as initiated. The audit report is your first report. A plan is offered only if the audit finds no serious issue, and the plan's first visit is made in the month after the audit.

3.2 Plans: Asset Watch (a visit every month), Asset Lite (a visit every 3 months; not for Commercial Property) and Asset Care, with the Evidence and Satellite add-ons. Each property may be on a different plan. The scope and visit frequency are set in that property's Service Agreement.

3.3 One-Time Property Audit: a single check of records and one site visit, without a plan, for a property you own or one you are about to buy. You register as a client and pay the registration fee and the audit fee together, in one payment. If you start a plan for that property within 60 days of the audit report, the audit counts as its onboarding audit. If you do not, we delete your data 60 days after the report, except the records the law requires us to keep. We do not audit agricultural land, plantations or farmhouses for purchase by NRI or OCI buyers, because the FEMA rules bar them from buying such land.

3.4 Services on request (boundary walls, fencing, levelling, filling, clearing, cleaning, borewells, repairs, maintenance, survey and demarcation, security cameras with a live feed, drone footage of the property, and help with government processes) are done only on your written request and after you accept a written quote. Drone footage can also be added to the onboarding audit. A security agency referral is free: on request we give you the names of agencies in the district that are licensed under the Private Security Agencies (Regulation) Act, 2005. You contract with the agency and pay its actual charges for the guards directly to it. The guards are the agency's staff, not ours.

3.5 Reports are delivered by email and in your Client Portal within 3 working days of each visit. A second person reviews every report before you see it. Anything urgent that a Field Officer flags reaches you only after our office has verified it, on the same working day.

3.7 Photos and your copy. When a report is signed off, we email it to you with all of that visit's photos attached (in several emails if they are large). Our app keeps photos only for the current month and the previous month, so that each visit can be compared with the last one; older photos are deleted from our systems automatically. The emails are your permanent copy, so please keep them. The written reports stay in your Client Portal while your contract runs.

3.6 Security cameras are installed in your own app account. You hold the login, own the footage and pay the SIM or internet plan. We keep no access, do not watch the feed and do not act on camera alerts; our reports come only from Field Officers' visits. Cameras are pointed only at your property, and you are responsible for using them lawfully.

4. What we do not do

We are not a real estate agent or broker, and we are not a private security agency under the Private Security Agencies (Regulation) Act, 2005. We do not:

5. Prices, quotes and payment

5.1 Our prices are published on our website by property type and distance zone (Zone A, B or C). In Andhra Pradesh, zones are measured from the headquarters of the property's district. In Telangana (the Hyderabad, Rangareddy, Medchal–Malkajgiri, Sangareddy and Yadadri Bhuvanagiri districts), zones are likewise measured from the headquarters of the property's district. A second property in the same district gets 10% off its plan. Every price ends in 9: a yearly price, a first payment that combines registration and the onboarding audit, and a price after the second-property discount are each rounded down to the nearest amount ending in 9. Every charge is confirmed in writing before work starts, and prices change only with 30 days' notice. We email you a reminder before each plan payment falls due, with a simple way to cancel by email.

5.2 All prices are exclusive of GST, which is added at the applicable rate (currently 18%). Every price on our website is marked "+ GST", and the full amount including GST is shown on the invoice or payment link before you pay. Prices are set and invoiced in INR. Amounts shown on our website in your own currency or in US dollars are worked out through US dollars, are approximate and for guidance only, and move with exchange rates. You pay the INR amount on the invoice; your bank's conversion charges are yours.

5.3 Plans are paid in advance, monthly or once a year at the 12-month price shown on our website. Every payment starts with a payment request from our office; you never pay from the website.

5.4 Services on request are charged at the vendor's actual cost plus our supervision fee of 10% of that cost (minimum ₹499), shown as a separate line. Drone footage is charged the same way, at the licensed operator's actual cost plus our supervision fee. Every quote shows two ways to pay. (a) Pay the vendor directly: the vendor's invoice is made out in your name, and you pay us only the supervision fee plus GST. (b) Pay through us: you pay us the vendor's quoted cost and the supervision fee together, and we pay the vendor on your behalf. The vendor's cost is passed on exactly as quoted, and GST at the applicable rate (currently 18%) is charged only on the supervision fee. Both ways cost you the same. Help with a government process is charged at the government fee, at actuals, plus ₹1,499 per application. A security agency referral carries no fee from us; the agency charges you its own actual rates.

5.5 Invoices are in INR. You may pay by bank transfer from an NRE, NRO or Indian account, by international wire, or through a payment link. Bank and conversion charges are yours.

5.6 If a plan invoice is unpaid 15 days after its due date, we may pause visits until it is paid, after giving you 5 days' written notice.

6. What our reports are and are not

A report records what our Field Officer saw and photographed at the time of the visit, with latitude, longitude and timestamp. It is not a guarantee or an insurance that nothing will happen between visits, and it is not a title opinion, a valuation, a survey under the Andhra Pradesh Survey and Boundaries Act, or legal advice. We visit, record and report; we do not promise to protect a property. Our reviewer checks every report before you see it, and we re-check a random sample of visits.

7. Third parties

Vendors, surveyors, advocates, CAs and security agencies are independent. We choose vendors with care and supervise the work on request that we arrange. We do not choose, supervise or monitor security agencies or their guards. Each third party remains responsible for its own work, licences and staff.

8. Liability

8.1 To the maximum extent the law allows, our total liability for any claim about a property is limited to the fees you paid us for that property in the 12 months before the claim.

8.2 We are not liable for loss caused by occupants, neighbours, third parties, government action, defects in title, or events beyond our control, or for any indirect loss, except to the extent that the loss is caused by our failure to perform the plan.

8.3 Nothing here limits liability for our fraud, gross negligence or wilful misconduct, or for a data breach caused by our negligence, or any right you have under the Consumer Protection Act, 2019, or that the law does not allow us to exclude.

9. Your responsibilities

You confirm that your ownership details are true and complete, that you have disclosed any known dispute, and that you will fund approved work on time. You are responsible for losses caused by false ownership information.

10. Ending the relationship

You may close your registration at any time once all property agreements have ended. We may end it if the information you gave is false, a property turns out to be restricted land, or fees stay unpaid.

When a plan is cancelled or your registration ends, we send you a copy of your reports and evidence, email you 48 hours before we erase anything, then delete your personal data within 30 days, except the records the law requires us to keep, as listed in our Privacy Policy. After a One-Time Property Audit with no plan, the period is 60 days from the audit report. An enquiry that does not lead to registration is deleted within 30 days. Please raise any complaint before deletion, so that the evidence can be kept while it is resolved.

11. Website use

The website's content belongs to Primeline International. Do not copy it, misuse the forms, or try to access other clients' data.

12. Data protection

Our Privacy Policy and our Data and Evidence Policy form part of these terms.

13. Law and disputes

These terms are written in English, which is the controlling language, and are governed by the laws of India. Disputes are resolved as set out in the Service Agreement. Otherwise, the courts at Visakhapatnam have jurisdiction. This does not affect your rights under the Consumer Protection Act, 2019.

14. Contact and grievances

Grievance Officer: named here, with an email address, at launch. We acknowledge a complaint within 48 hours and resolve it within one month.

15. Refunds and cancellation

15.1 You may cancel at any time, by email or in your Client Portal. Refunds follow the Refund and Cancellation Policy, which is part of these Terms. Work that is done or already initiated is not refunded. Fees for work not yet initiated are refunded within 7 working days, less the payment gateway's charges.

15.2 An onboarding audit, a One-Time Property Audit, an extra visit or a work on the property can be cancelled for a refund until it is initiated. An audit is initiated when you send us the property's documents; an extra visit when a Field Officer is assigned; a work when the job is given to the vendor. Your Client Portal shows that moment. After it, the fee is not refundable.

15.3 A monthly plan stops at the end of the month already paid for. A yearly plan is refunded for the months not yet started, at the monthly price.

16. Force majeure

We are not responsible for delays caused by events beyond reasonable control, such as floods, cyclones, strikes, curfews, government orders or network failures. We will tell you and resume visits as soon as it is safe.

17. Electronic communications

You agree to receive notices, reports and invoices by email and through your Client Portal, and that they count as delivered when sent to the email address you gave us or published to your portal.

18. Use of AI

Our app does not use any AI service. Reports are written by our staff from the Field Officer's on-site checklist and photos; the app fills standard wording from the checklist, and a second person reviews every report before it reaches you. Your data is not sent to any AI provider.

19. General

We may not transfer our obligations to anyone else without your consent. If any part of these terms is invalid, the rest stays in force. These terms, the Service Agreement for each property and our policies are the whole agreement between us.

20. Questions before registration

Before you register, we answer questions on WhatsApp, by email, or on a free 15-minute call that you book with us. These give general information only; please do not share identity documents, property papers or personal details before you register. We never cold-call. Your KYC is done in your portal, after you register.

21. Owners in a partner developer's project

21.1 Some developers are our verified partners. We verify the developer company once, and each of its projects once: the project's title, approvals, RERA registration and land records, with a site visit.

21.2 If your property is in a verified partner project, you still complete full KYC, and you send the papers for your own unit (allotment letter, agreement of sale or sale deed, and any possession letter, unit EC or tax receipt). We rely on the project-level checks for the rest. If we later find a problem with those checks, we tell you, and we may ask for more papers.

21.3 In a partner project, the onboarding audit fee is lower, as shown on our website when you enter the project code. The registration fee (₹1,499) is the same for every client, and plans and every other service cost the same as for everyone.

21.4 Your developer is not our client for your property and does not act for you. It never sees your name, contact details, documents, reports, photos or flags. It sees only totals for its project, such as how many units are enrolled. We do not sell, market or broker units for any developer.

21.5 We may pay your developer a referral fee from our own income. It never changes the price you pay, and your Service Agreement tells you if it applies.

21.6 If your developer chooses to pay your registration or onboarding audit fee, that payment is between us and the developer. You owe nothing for that fee, and you keep every right under these terms.

22. Free onboarding by invitation

22.1 We may invite you to onboard free of charge, by a link or by email. The registration fee and the onboarding audit fee shown in the invitation are then ₹0. KYC, the onboarding audit and every other step stay the same.

22.2 A free onboarding creates no obligation to take a plan. If you choose a plan, it is charged at the published price unless the invitation says otherwise in writing.

22.3 An invitation is personal and may be withdrawn before you register. It cannot be exchanged for money.

23. Field Officers, vendors and district staff

23.1 Field Officers and vendors apply on our website. An application is not an offer of work: we approve it only after checking the applicant, and the work is then governed by a separate engagement agreement, not by these terms.

23.2 District Desk accounts are created only by our office. Nobody can create a staff account on their own.

23.3 An application that is not approved is deleted after 30 days.

24. Changes to these terms

We post any change here with the date it takes effect, and email registered clients 30 days before a change that affects them. Last updated: 17 October 2026.